What are the production and shipping times for my country?
Production time is 1-2 days. Shipping times vary depending on your location. Since we ship from Germany, here are some estimated delivery times (including production time):
Germany: 2-4 business days
Europe: 6-12 business days
Northern Europe, UK, Ireland: 6-17 business days
Are the t-shirts, hoodies, and sweatshirts true to size?
Yes, our products are generally true to size. However, certain styles may have a different fit, such as a more relaxed or slim fit. Please check the product descriptions and size guides for specific details to ensure you choose the right size.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to follow your package’s journey and get an estimated delivery date.
What printing technique is used?
The print provider is using high-quality direct-to-garment (DTG) printing. This method applies ink directly onto the fabric, allowing for vibrant colors and detailed designs. It also results in a softer feel compared to traditional screen printing.
Do you offer international shipping?
We are currently selling to the European market only, and we of course ship to all countries we are selling to.
What payment methods do you accept?
We accept debit and credit cards in 135+ currencies.
What if my order arrives damaged or defective?
If you receive a damaged or defective item, please contact us within 10 days of receiving your order. Include a photo of the issue, and we will gladly arrange for a replacement or refund.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. If you’re interested in purchasing more than 10 items, please contact us for a custom quote.
How do I know which size to choose?
We provide a detailed sizing chart for each product on its respective page. To get the best fit, we recommend measuring one of your existing t-shirts, sweatshirts or hoodies and comparing it to our size guide. If you’re between sizes, we suggest sizing up for a looser fit or sizing down for a more fitted look.
What if the item I ordered doesn’t fit?
Chillax Design is a print-on-demand service, so all products are unique and produced only once ordered. This means that returns and exchanges are not supported if you ordered the wrong size, color, or just changed your mind. By submitting an order to production, you confirm that the order execution can’t be further modified.
How do I care for the printed design on my t-shirts, hoodies, or sweatshirts?
To ensure your printed design lasts, follow these care instructions:Wash inside out with cold water on a gentle cycle.
Use mild detergent and avoid fabric softeners.
Hang to dry or tumble dry on low heat.
Avoid ironing directly on the design.
Following these steps will help maintain the quality of the print for a long time.
Will the printed design fade over time?
The print is durable and designed to withstand many washes. However, as with any printed garment, some fading may occur after repeated washing. To minimize fading, follow our recommended care instructions.
Can I change or cancel my order after placing it?
Since we start processing orders quickly, changes or cancellations are only possible within the first 24 hours after placing the order. Please contact us as soon as possible if you need to make any changes.
Can I customize my own design or add personalization?
At the moment, we do not offer custom design or personalization services. However, we regularly update our collections with new designs, so keep an eye on our latest offerings!